Good Customer Service

I don’t know how many company 'Value Statements' I have read which proclaim the customer experience is the reason for their existence, yet find that the actual customer experience is anything but exemplary!  We believe we know what to do, but, the delivery remains unsatisfactory.

How do we get it so wrong?  Let’s examine one story.

Welcome 2012!

It’s a new day, in a New Year – 2012! 

This year promises to hold exceptional opportunities, just like last year did, but, we need to identify these and grab hold and make them our opportunities!

I’ve been blessed this past year with good friends, absolutely brilliant colleagues and a family to make everything else a bonus.  I wish this to each and every one of you for this coming year. 

Are you working?  Do you enjoy your job?  If not, why not?  If so, are you giving it 100% or are you coasting? 

The Ghost of Christmas Past!

It's difficult, don't you think, to live up to the Ghost of Christmas past.  You remember, the Christmas we,...You can't beat the Christmas of,...I'll  never have another Christmas like this one (which will become Christmas past).  We all have them don't we?  The perfect Christmas!  At least that's how we remember them.

We try to make everything perfect, the right gift for the right person, the best parties, the get togethers, the celebrations.  But, each one will eventually become the past.  And, how will we remember them.  Will they be something we strive to replicate at another time?